Cancellation Policy

We know that plans can change, and we aim to keep the cancellation process simple and clear for all customers.

1. Order Cancellation Before Dispatch

You can request to cancel your order anytime before it leaves our warehouse.

To cancel your order, contact us through any of the official channels below:

  • Email: anuj.parseria@gmail.com

  • Phone/WhatsApp: +91 9818488154

Share your order number so we can locate your details quickly.

If the order has not been packed or shipped, it will be cancelled, and a full refund will be issued within 1–2 business days to the original payment method.

Please note:
 Requests made through Instagram, Facebook, or any platform other than the support channels mentioned above will not be treated as valid.

2. Order Cancellation After Dispatch

Once your order has been shipped, cancellation is no longer possible.

If you still wish to cancel after dispatch, please accept the delivery and then submit a return request as mentioned in our Return & Refund Policy.

3. COD Order Cancellation

  • Cash on Delivery orders may need confirmation through a call, SMS, or WhatsApp message.

  • If a COD order remains unverified, it may be cancelled automatically.

  • Customers with frequent COD cancellations may lose access to COD for future purchases.

4. Prepaid Order Refunds

If a prepaid order is cancelled before dispatch, a full refund will be sent to the original payment source (UPI, card, wallet, or net banking).

Refunds usually reflect in 3–7 business days, depending on your bank.

5. Seller-Initiated Cancellations

We may cancel an order in the following situations:

  • The item is out of stock or no longer available

  • The address provided is unclear or incomplete

  • The order is flagged as high risk by our payment gateway

If this happens, you will be notified, and a full refund will be processed (if payment has been made).

6. Contact Us

If you need help or have questions about cancelling an order, you can reach us at:

Email: anuj.parseria@gmail.com
 Phone/WhatsApp: +91 9818488154
 Support Hours: Monday to Saturday, 10 AM to 6 PM